Refund policy
🖤 Refund & Returns Policy for Products
We want you to love everything you order from us and we’re here to help if something isn’t quite right.
✨ Change of Mind
Due to the personal nature of many of our products, we’re unable to accept returns or offer refunds for change of mind. Please choose carefully and feel free to contact us before purchase if you have any questions — we’re always happy to help you decide!
💔 Damaged or Faulty Items
If your item arrives damaged or faulty, please get in touch with us within 14 days of delivery. We'll offer a replacement, refund or credit, just send us:
- A description of the issue
- A clear photo showing the damage
We’ll sort it out quickly and with care.
🕒 Return Window
Refunds or replacements for damaged items must be requested within 14 days of receiving your order. Obviously if it becomes faulty later, please let me know ASAP.
📦 Return Shipping
If a return is required, we’ll cover return postage for faulty items. You don’t need to return anything without hearing from us first, just contact us and we’ll guide you through it.
👀 Eligibility
To be eligible for a return or refund:
- The item must be unused and in its original packaging (where applicable)
- It must be reported within the return window
- We cannot accept returns on intimate items, gift cards, or sale items (unless faulty)
🖤 Refund Policy for Event Tickets
Tickets are non-refundable. If you're unable to attend due to a change in personal circumstances, we'll happily issue a credit valid for 6 months to use on any future event or in-store purchase. Alternatively, you're welcome to transfer your ticket to someone else. Please contact us before the event to arrange either option.
If The Salon cancels an event, you'll be offered the choice of a full refund or a credit towards a future event or in-store purchase.
📩 How to Reach Us
Email us at hello@thesaloncbr.com.au with your order number and issue details. We’ll take it from there. And don't stress - I'm here to help x